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The Financial Ombudsman cannot examine something that takes place in a management.

The Financial Ombudsman cannot examine something that takes place in a management.

And these delays /errors aren’t being done and so the administrators have more interest. The amounts of income are little and any additional interest will be small and simply outweighed by the admin hassle of getting to sort these problem cases out.

Chantal Smith says

I’d my Wageday advance re payment no issue. I will be having comparable difficulties with Wonga administrators. We contact them, they require a guide quantity and ignore the email then. I’d a vintage e-mail account with Wonga me they would change but I am not sure they ever did and now I don’t know anything 😥 that they advised

gordon nilsson says

had e-mail from customized services in addition they nevertheless looking at my payment. although had email year that is back last a ref quantity and e-mail in dec 19

iain turner says

We Haven’t received any re re payments for this reason

Me personally neither.

Experienced the e-mail on 30 to say that payment would be available to my bank account within seven days but nothing so far june.

D Anderson says

Hi can see right now they truly are really busy so that as per the e-mail they encouraged re payments will undoubtedly be released within 2months if sent over modification of bank details etc, but has whoever has emailed them had any reactions recently via e-mail? Sent numerous e-mails and perhaps maybe not had any reactions getting really concerned not too my payment which will be simply in short supply of £500 won’t be here any time in the future, if after all

Nope And I’ve delivered 2 email messages. I realize they’re busy but an acknowledgement would be good. Lots of e-mail communication end of final where they confirmed they’d received my claim, confirmed change of bank details / email address / address etc so no idea why I didn’t get the email on the 20th or payment year.

Hi Sara, i would like your suggestions about this please. We made an affordability grievance to KMPG July 2019, received an e-mail few months later saying:

”We can confirm that the loan had not been within the product sales to Shelby or Lantern, and also as your loan happens to be paid back in complete, you don’t need in order to make any repayments that are further CTL. We shall briefly be building a last report to the credit reference agencies that CTL previously contracted with, and also as element of this technique we report your loan was paid back.”

We additionally completed my claims kinds and delivered it over, that I had to deliver over twice and got an acknowledgment it had been gotten.

I’m not much interested into the redress etc, but Lantern keep delivering me letters to seeking payment for the pay day loan I’d, to which KPMG have actually verified is certainly not within the purchase with no payments that are further needed.

Do We have the ability to deliver a problem to FOS, regarding Lantern and their non end letters bare at heart I have forward the e-mail to Lantern without having any response, Lantern also states back at my credit history and has now this eliminated?

Sara (Financial Obligation Camel) says

Perhaps you have sent Lantern a issue?

No We haven’t just ahead from the e-mail we received from KPMG thus far, maybe perhaps perhaps not heard right right right back from Lantern since November 2019 however they are nevertheless reporting to my credit report.

Sara (Financial Obligation Camel) says

then deliver Lantern a grievance: Say the debt is wanted by you taken out of your credit score.

Thank you ill do just that, any kind of templates that i will make use of?

Sara (Financial Obligation Camel) says

no, this can be a rather event that is uncommon. Just state just exactly what has occurred, you do not owe this financial obligation and have for it to be deleted. Deliver it to your Financial Ombudsman when they reject or usually do not answer within 8 days.

gordon nilsson says

Ha Sara you going love this the shoppers solution have stated so how is it that they contacted in Aug2019 with customer number when i made claim and in Nve 2019 with a email i shall for this one to you and any help i needed Kind regards gordon that they donot have any records of me

Sara (Financial Obligation Camel) says

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